Customisation & Sustainability
Customisation Policy
1. Customisation Options
We offer a range of customisation options to make your garments uniquely yours:
- Prints/Patterns: Choose from an array of existing RICH MNISI prints to customise your favourite style.
- Colour Options: Choose from our colour palette or provide a specific colour you’d like us to explore.
- Measurements: Submit your measurements (taken by a professional tailor) for the perfect fit - we will provide a measurement form.
- Design Details: You may make minor changes to the design, e.g., change an open back to a closed back.
2. Ordering Process
To place a custom order, follow these steps:
- Select an item valued at R10,000 (approximately $530) or above to qualify for customisation.
- Choose the item you wish to customise from [shop.richmnisi.com](https://shop.richmnisi.com), check out, and email custom@richmnisi.com with your order number and requested alterations.
- Review and Confirm: Our design team will review your request for approval and revert back within 3 business days.
3. Payment Terms
- A 100% payment is required at the time of placing the order.
- All customisation fees are non-refundable.
4. Production Time
- Standard production time for custom orders is 2-4 weeks from the date of design approval.
- Rush orders are available for an additional fee and must be requested at the time of order placement.
5. Returns and Exchanges
- Customised items are non-returnable and non-exchangeable, except in cases of defects or errors in the customisation.
- Once delivered alterations are limited to fit changes only.
- If there is an issue with your order, please contact our customer service team within 7 days of receiving your item.
6. Contact Information
For any questions or further assistance, please contact us at:
- Email: custom@richmnisi.com
- Phone: +27 81 439 9720
Sustainability
What is dear to us.
The environment and local economic development is of great importance to us. We believe that our main responsibility is to create high quality items that are true to our contemporary aesthetic, and are produced responsibly at all levels of the production cycle. Our pieces are Made-To-Wear to create minimal waste and reduce unnecessary overproduction and overconsumption. Each piece is made especially for you.
Our materials: Some of our materials are produced in local mills and others are surplus fabrics sourced from local suppliers.
Our Suppliers: We work with a handful of small factories and suppliers that believe in transparency and are committed to fair working conditions. Garment workers are the heartbeat of our production line from concept to execution.
Our Operations: We consider deeply the ethical, social and environmental impact of our operations. From our decisions at top management level to their effect on the worker at factory level.
Our commitment: To be a socially responsible brand that is environmentally conscious and contributes positively towards building an industry with fair labour practices and empowered workers.